A large number of businesses are currently provided with a number of monthly and quarterly CD's containing details of every outgoing fixed and cellular telephone call that is charged to their organisation. These CD's can be presented in different formats in terms of the layout, structure, terminology and most importantly of all, on a cost per call basis. Call-stat, from emiera, has been designed to enable such organisations to view call statistics and associated charges by presenting data from the call records (CDR's) in clear and concise graphical reports.
global summary reports
Global or 'System' reports cover all Call Records for any given reporting period. Hence, if you have multiple sites, all data for calls from every site will be utilised to generate the selected Global Report.
The reports give the viewer a 'summary' or 'top
level' view of telephone activity for the business as a whole - essentially
providing the viewer with an exception reporting facility. Detailed reports
can subsequently be generated following exceptions highlighted by the
summary report set.
cost centre reports
call-stat enables you to create cost centres so that call costs can be internally allocated to regions, offices or branches. This powerful feature makes call-spend comparisons possible, enabling you to track telephone usage trends and exceptions within your organisation. In addition, the ability to view call traffic between cost centres can be invaluable to some organisations.
demo site
We have produced a demo site for the call-stat platform so you can see for yourself how the statistics can help you manage telecoms costs. Visit the site and simply select a report type and then select the report you want to view. We have created some sample statistics that will hopefully show how exceptions and trends can be quickly and easily identified: visit the call-stat demo site>>
Call-stat is comprised of a number of software modules, each designed to perform a specific task. As well as providing a very flexible product, this means that new or specific individual customer requirements can be catered for by the production of a new module.
For example, each CDR format from each carrier or PTT is provided by an individual call-stat Import Module. Each Module is available separately and added to the call-stat system on a per-installation basis. If your organisation uses a carrier not currently supported by call-stat, emiera can develop a new module to cater for the CDR format. This means that call-stat can be tailored to match the exact requirements of each business or organisation.
features & benefits
Cost Checking: call-stat automatically produces a report set that will highlight any of the "all-too-common" errors in bills from your carriers.
Improved Productivity: No more labour intensive searching through over complicated call records and printed telephone bills.
Cost Allocation: The call-stat cost centres feature automatically allocates call spend to regions, offices or branches. This also enables you to compare call spend and call types for each cost centre.
Cost Savings: call-stat enables you to quickly and easily identify areas where telephone spend could be reduced without adversely affecting communications.
Increased Efficiency: Data and reports produced by call-stat can be distributed electronically to key staff at the click of a button.