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menumanager features:

create a new voice menu

play the caller a recorded message or prompt

record a message from the caller

send a FAX to the caller on the current call

call back the caller to send a FAX

transfer the call

transfer the call to a mailbox

...and much more
maximise the potential of your voicemail system
menumanager is a software solution designed to help you make the most of your voicemail system, by enabling you to configure, control and manage its 'hidden' IVR capabilities. The menumanager application enables you to create, customise and administer menu options for your voicemail system with a simple-to-use Windows graphical user interface:

You can quickly provide callers to your company with instant access to the information, services and people they require, without the need for in-depth training or experience of voicemail platforms.

In a nutshell, menumanager from emiera can transform your auto attendant into a powerful corporate marketing tool.

menumanager enables you to:

  • Create IVR menus to allow callers to choose the services they require
  • Route callers automatically by Calling Line ID (CLI)
  • Add fax menu options, including 'same call fax' and 'fax-back'
  • Provide multi-layered menus to ease the use of messaging system
  • Schedule menu functions by time-of-day and day-of-week
  • Create multiple menu applications (if multiple DDI numbers are set up)
  • Assign menu options to any digit, so that they need not be sequential

menumanager benefits:
  • Menu configuration under your total control
  • Time to create menus is greatly reduced
  • Minimise misrouted calls
  • Provides access to information and services 24x7
  • Automates repetitive tasks improving employee job satisfaction

example menumanager applications:

Automated help line - Customers enter a product number to hear frequently asked questions and answers. They can also request a fax for more information on a specific issue. This application reduces call queues and improves customer service.


Customer locator - Field service engineers can enter a customer number via touchtone phone to obtain spoken address details.


Employment screening - Job candidates can begin the application process by answering screening questions via the touchtone phone, streamlining the screening process and lowering recruitment costs. The questions can include verbal responses in addition to touchtone responses.

quick and simple menu creation

Use the intuitive GUI to quickly create new single digit IVR menus:
how menumanager works

menumanager is an Octel Designer software application that works in conjunction with Octel Access Server (OA Server). OA Server is a powerful software solution that provides a connection gateway for software applications, such as menumanager, to control the functionality of the Octel Voice/Fax Servers. The OA Server software is the foundation upon which Octel Designer applications communicate with callers and mailbox functions within the Octel Servers.

Communication between the OA Server and the Octel Message Server use the TCP/IP protocol. OA Server is compatible with both the Octel Serenade™ and Aria™ software platforms (from version 3.0 onwards). Applications such as menumanager build additional value on top of the existing Voicemail and Fax services. Using standard LAN connectivity, access can be given to Customer Databases, Internal Systems and Internet Resources to provide true Computer Telephony Integration, providing services such as Order Processing, Fax Back, Process Automation and Mobility solutions.

To summarise, menumanager and the Message Server communicate with each other via the OA Server. Information and commands are passed between menumanager and the Message Server dependant upon the configuration settings (e.g. menu controls) within menumanager.

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<Click Here> to download the menumanager user manual.

(File format: pdf - zipped)

<Click Here> to download the menumanager Telephone User Interface quick reference guide.

(File format: pdf - zipped)